Privacy Policy
Effective date: January 1, 2026. Pinecrestzone LLC ("Pinecrestzone", "we", "us") respects your privacy and is committed to protecting personal data collected through our website and business operations. This policy explains what personal data we collect, why we collect it, how we use it, and the choices and rights available to you. We provide PV optimization, site assessment, commissioning and performance management services. Our contact details are: Pinecrestzone LLC, 1100 El Camino Real, Suite 200, Palo Alto, CA 94306, USA. Phone: +1 (650) 555-0123. Email: [email protected]. This policy applies to all visitors, clients, and users of our site and services. It also explains our use of cookies and analytics, how we protect data, retention practices, and how to contact us for data subject requests. If you are located in the EU or the UK, additional rights and safeguards may apply; see the "Your rights" section below.
Information we collect
We collect information you provide directly, information collected automatically, and information from third parties when needed to perform services. Personal data you provide may include name, email address, phone number, job title, company name, site location details, and technical system data you share (for example, inverter logs or site instrumentation). When you request a proposal, sign up for a newsletter, or contact support, we collect those communications. We also collect technical data automatically when you visit the website, such as IP address, device and browser identifiers, access times, and pages visited. For clients, we may collect site-specific technical data including PV system metadata and production logs to perform diagnostics and optimization. We limit collection to what is necessary for the services or legal obligations we have, and we do not sell personal data.
How we use personal data
We use personal data to provide and improve our services, communicate with you, perform site assessments and engineering analyses, and to deliver proposals and invoices. Specifically, we use contact details to schedule assessments and share reports; technical data to model system performance and tune MPPT and storage dispatch strategies; and website analytics to monitor and improve site usability and content relevance. We may use aggregated, de-identified data for research and product improvement. Where required, we process data to comply with legal obligations, to protect our rights, and to enforce contracts. We rely on appropriate legal bases for processing, including consent (for optional communications and analytics), contract performance (when providing services), and legitimate interests (improving services and fraud prevention), balanced against your rights and expectations.
Cookies and analytics
We use cookies and similar tracking technologies to operate the website, to remember preferences, and to analyze site usage. Essential cookies enable basic site functionality and cannot be disabled via our cookie banner because they are necessary for secure browsing and the mobile menu behavior. Optional cookies (analytics and performance cookies) are used to understand visitor behavior and to improve the site. We use a small set of analytics tools configured to minimize data collection and to respect Do Not Track where supported. Our cookie banner provides Accept and Reject options; if you reject optional cookies we will not enable optional analytics for that browser session. To learn more and to manage preferences, consult the cookie section of this policy and our cookie banner controls. We do not use cookies to serve targeted advertising or profile visitors for ad networks from this site.
Third-party services
Pinecrestzone may share personal data with trusted third-party service providers who assist with hosting, analytics, email delivery, payment processing, and professional services required to deliver PV optimization work. Examples include cloud hosting providers, CRM software, and invoicing platforms. We require these providers to protect personal data and to use it only on our instructions. When using external data sources (such as satellite irradiance providers) we obtain aggregated or non-identifying technical inputs to model systems. We do not share client system logs with external parties except as required by contract, for commissioning support, or for legal reasons. If you are a client and we need to share site data with a vendor as part of service delivery, we will inform you and document necessary safeguards in the contract or statement of work.
Data retention and security
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary: contact and proposal records are typically retained for 7 years for accounting and warranty purposes, while monitoring logs and technical data for active clients are retained per the service contract. We apply organizational and technical safeguards proportionate to the sensitivity of the data. Security measures include HTTPS, access controls, encrypted storage for sensitive fields, regular security reviews, and vendor assessments. While we strive to protect personal data, no system is fully immune to breach. In the unlikely event of a security incident affecting personal data, we will notify affected individuals and regulators as required by applicable law.
International transfers
Pinecrestzone operates from the United States. Personal data we collect may be processed or stored in the U.S. or in other countries where our service providers operate. Where data is transferred from the European Economic Area or the UK, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or consent where applicable. Clients may request details about the specific safeguards in place for their data by contacting our privacy team at the address below.
Your rights and choices
Depending on your jurisdiction, you may have rights to access, rectify, delete, restrict or object to processing, obtain a copy of your data, or request portability. To exercise a right, contact us using the details below and provide a clear description of the request. We will verify identity as necessary and respond within applicable legal timeframes. You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. If you are an EU resident and believe your rights have not been respected, you have the right to lodge a complaint with your local supervisory authority. For contractual client data and engineering records, account administrators may request changes through their Pinecrestzone account or designated account manager.
Contact & updates
If you have questions about this Privacy Policy, wish to make a data request, or need privacy-related assistance, contact our privacy team: Pinecrestzone LLC, Attn: Privacy Officer, 1100 El Camino Real, Suite 200, Palo Alto, CA 94306, USA. Email: [email protected]. Phone: +1 (650) 555-0123. We may update this policy periodically to reflect changes in our practices or legal obligations. We will post the revised policy with an updated effective date. This page is the definitive location for our privacy policy. For contractual terms related to specific services, see your service agreement or contact your project manager.