Terms of Service
Effective date: January 1, 2026. These Terms of Service ("Terms") govern the relationship between you and Pinecrestzone LLC ("Pinecrestzone," "we," or "us") in connection with our website, proposals, site assessments, PV optimization services and ongoing performance management. By accessing our website or engaging our services you agree to these Terms and any applicable statements of work or service agreements. If you are entering into services on behalf of an organization you represent and warrant that you have authority to bind that organization. These Terms explain the scope of services, client responsibilities, payment and billing, warranties and limitations, intellectual property, data handling, confidentiality, and governing law. If any provision is superseded by a mutually signed service agreement, the signed agreement controls for that engagement. If you have questions about these Terms, contact us at Pinecrestzone LLC, 1100 El Camino Real, Suite 200, Palo Alto, CA 94306, USA. Phone: +1 (650) 555-0123. Email: [email protected].
Services and scope
Pinecrestzone provides engineering-led photovoltaic (PV) optimization services including site assessment, shading analysis, system design and stringing, MPPT tuning, commissioning (IV curve testing, thermography), monitoring and analytics, and energy storage sizing and dispatch strategy. The precise scope for each engagement is described in a proposal or statement of work (SOW) provided to the client prior to commencement. Unless otherwise agreed in writing, our services are advisory and implementation-focused; where we supply hardware or coordinate vendors we will list those items in the proposal and specify lead times, warranties and responsibilities. Clients must provide accurate site information and access as required; failure to provide necessary data or access may affect outcomes and timelines. Any changes to scope will be handled through an agreed change order process that documents revised deliverables, timelines and fees. Our engineers apply professional standards to produce modeled yields and recommendations; however, modeled production is an estimate and actual yield may vary due to environmental factors beyond our control. Where system monitoring is provided, we use data to inform diagnostics and performance management under the terms of the service agreement.
Fees, estimates and payment
Fees for Pinecrestzone services are specified in written proposals or SOWs. Unless otherwise stated, quoted fees exclude taxes, duties and third-party costs (such as permits, hardware, shipping, or subcontractor labor) which will be billed separately or reimbursed by the client. Payment terms are defined in the proposal; typical arrangements include an initial deposit followed by milestone billing and final payment upon acceptance of deliverables. We accept payment by bank transfer, check, or other methods documented in the invoice. Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law. In the event of unexpected site conditions, regulatory delays, or additional client-requested work beyond the SOW, we will provide a proposed change order outlining additional fees and adjusted timelines; work will only proceed after mutual agreement. Client cancellation policies and refunds for prepaid work are addressed in the specific service agreement; generally, expenses incurred and time spent up to cancellation will be invoiced. For recurring monitoring and management services, termination clauses and notice periods will be included in the service contract to ensure orderly transition and data handover.
Warranty, limitation of liability and indemnity
Pinecrestzone performs services using reasonable professional skill and care. Except as specifically set out in a written agreement, Pinecrestzone makes no other warranties, express or implied, including merchantability or fitness for a particular purpose. To the fullest extent permitted by law, Pinecrestzone’s aggregate liability for direct damages arising from or related to these Terms or any services provided shall not exceed the fees paid to Pinecrestzone under the applicable SOW for the specific project within the twelve (12) months preceding the claim. Pinecrestzone is not liable for indirect, incidental, special, punitive or consequential damages, including lost profits, lost energy revenue, or business interruption, even if advised of the possibility of such damages. Clients agree to indemnify and hold Pinecrestzone and its personnel harmless from third-party claims arising from client-provided data, unauthorized modifications to delivered designs, or client negligence. Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law. If a statutory consumer right applies that cannot be limited, that statutory right will apply.
Intellectual property and confidentiality
All intellectual property rights in materials, methodologies, models, software and documentation created by Pinecrestzone in connection with services remain the property of Pinecrestzone unless otherwise assigned in a written agreement. Clients are granted a limited, non-exclusive, non-transferable license to use deliverables for the site and purpose identified in the SOW. Where third-party software or licensed datasets are used, client use is subject to the third-party license terms. Confidential information exchanged by the parties, including technical data, business terms and sensitive site data, shall be kept confidential by the receiving party and used solely for performance of the services. Confidentiality obligations survive termination of the engagement for three years, except where applicable law requires longer protection. Pinecrestzone may display anonymized or aggregated case summaries or performance improvements in its marketing materials unless the client has requested and secured a confidentiality agreement that prohibits such disclosure. For bespoke restrictions, please raise them during contract negotiation so they can be documented in the SOW or NDA.
Data handling, privacy and cookies
Pinecrestzone processes personal and technical data to provide our services and to operate the website. Our Privacy Policy explains what data we collect, processing purposes, retention and the rights available to individuals. We use cookies for essential site functionality and optional analytics; our cookie banner allows visitors to accept or reject optional analytics cookies. For client monitoring, we process PV system telemetry, logs and related metadata to diagnose performance and to tune MPPT or dispatch strategies. Client data used for optimization is shared only with authorized personnel and selected subcontractors where necessary to fulfill the SOW, and always under confidentiality and security safeguards. If you are a data subject with a request regarding your personal data, please follow the procedure set out in our Privacy Policy or contact [email protected]. We take reasonable measures to secure data but cannot guarantee absolute security; in the event of a breach we will follow applicable notification obligations and remedial steps.
Governing law, disputes and changes
These Terms are governed by the laws of the State of California, United States, without regard to conflict of laws rules. Any dispute arising out of or in connection with these Terms or any services will first be attempted to be resolved through good-faith negotiations between the parties. If a dispute cannot be resolved within a reasonable period, the parties may pursue available legal remedies in the state or federal courts located in Santa Clara County, California, and each party consents to personal jurisdiction in those courts. Pinecrestzone may update these Terms from time to time; updates will be effective when posted on this page with a revised effective date. Substantial changes that materially affect client engagements will be communicated to active clients with an opportunity to review and, where required, consent to revised terms. Continued use of our website or acceptance of services after changes means acceptance of the revised Terms.
Contact and notices
For contract questions, notices, or other legal correspondence, contact: Pinecrestzone LLC, Attn: Legal / Contracts, 1100 El Camino Real, Suite 200, Palo Alto, CA 94306, USA. Email: [email protected]. Phone: +1 (650) 555-0123. Notices under these Terms must be in writing. For routine account or project communications, use your project manager’s contact details as provided in the SOW. If you believe Pinecrestzone has breached these Terms, please provide written notice with sufficient detail so we can investigate and work toward resolution. Thank you for considering Pinecrestzone for your PV optimization needs; we aim to deliver reliable technical work and transparent commercial terms.